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01 July 2025
- Improved Accuracy: By documenting your consultation in real-time, Heidi Health ensures that important details are captured accurately, reducing the risk of errors in your medical record.
- More Time with Your Provider: With less time spent on manual documentation, your healthcare provider can focus more on addressing your concerns and providing personalised care.
- Efficiency: Your visit will be documented quickly, allowing for faster processing of your medical records and test results. It helps the doctors work more efficiently.
- Dovecot - Tuesday Morning
- West Derby - Tuesday Morning
- Oak Vale - Wednesday Morning & Thursday Morning
- Old Swan - Wednesday Afternoon
- search symptoms, conditions, and treatments
- get health advice through 111 online
- find NHS services near you
- check your NHS number
- cancel appointments and book some specific appointments available online
- check your referrals and hospital appointments
- manage vaccinations
- nominate a pharmacy and order repeat prescriptions
- access your GP health record securely
- register your organ donation decision
- take part in health research
- send an online form about your symptoms, conditions, or treatment directly to the surgery
- receive messages and notifications
- view messages from your GP surgery and get notifications through your phone or tablet
- link profiles. You can apply to access the health records, appointments and prescriptions of people you care for (including children) – or get help from someone you trust
Heidi AI Scribe
Heidi AI is an advanced AI medical scribe designed to automate clinical documentation in healthcare settings. It transcribes patient visits, generates clinical notes, and allows healthcare professionals to focus more on patient care rather than administrative tasks. Developed by Heidi Health, this technology aims to reduce the administrative burden on clinicians, enhancing the efficiency of patient interactions
Heidi AI - Medical Scribe Technology
At Old Swan Health Centre Group Practice, we are committed to providing the best possible care while maintaining your privacy and confidentiality. We are proactive in identifying ways to enhance your experience and improve the quality of your healthcare, so we are introducing Heidi AI Medical Scribe technology during some of our consultations to support the administration function with your consent. Please find below more information about this software application.
What is Heidi Health AI Medical Scribe?
Heidi Health is an advanced AI-powered system that assists healthcare providers by transcribing and documenting patient interactions during consultations. The AI scribe listens to the conversation between you and your healthcare provider for example GP. During the consultation, it transcribes patient visits, generates clinical notes, and allows the healthcare professionals to focus more on patient care rather than administrative tasks.
This process allows your healthcare provider to focus more on your need, spend less time on paperwork and less time typing. The AI scribe transcribes notes in real time, improving the efficiency of your visit and ensuring that all relevant information is accurately captured.
How does Heidi Health work?
During your consultation, Heidi Health AI will listen to the conversation between you and your healthcare provider. The system transcribes the dialogue in real time and generates an electronic health record (EHR). This documentation is not stored but copied and pasted into the clinical system which is then securely stored as part of your medical record, where it can be accessed by your healthcare provider for follow-up care and treatment planning. Please note the recording is not saved on the Heidi application system but destroyed after your consultation.
Benefits of using the Heidi Health AI Medical Scribe
Will your personal information be secure?
Yes. Heidi Health follows strict compliance standards to protect your personal health information. The system uses advanced encryption and complies with the latest data protection regulations, ensuring your information remains confidential and secure. For detailed information on how Heidi Health maintains privacy and compliance, you can review their comprehensive compliance information here.
Do you have to consent to the use of the AI Medical Scribe?
No. While the use of the AI medical scribe can greatly enhance the quality and efficiency of your consultation, you have the right to decline its use. If you choose not to have the AI scribe assist with your visit, please let us know and your healthcare provider will document your consultation manually as they normally would.
Can you change your mind?
You have the right to withdraw your consent at any time, even after the consultation begins. If you decide not to proceed with the use of the AI scribe, your healthcare provider will ensure that your consultation is documented manually.
If you have any questions, please contact us regarding any concerns you have about the use of Heidi Health AI during your consultation, thank you.
23 June 2025North West GP urges ‘have health services in your pocket this summer with the NHS App’
mainContent18 June 2025Everything you need to know prior to conception throughout pregnancy and birth, up to when your baby is two
Start For Life
Welcome to Liverpool's Start For Life, for more information please see below, thank you
Liverpool Family Information and SEND Directory (LFISD)
The Joseph Lappin Centre Community Food Pantry
Join the community food pantry, where you can buy 10 items of fresh and non-perishable food items for £3.50.
Anyone on low income is welcome you will have to bring your prof of address to register. This happens every Monday from 12pm-2pm at The Joseph Lappin Centre.
For more details please find poster below , thank you.
Support After a Death
When you lose a loved one, there are many practical matters that you need to attend to that can feel quite
overwhelming and challenging. FuneralExpert.com can help you. Please see below for more details.
Merseyside Breastfeeding Programme
For more information about the Merseyside breastfeeding week 2025 please find below. Thank you
People over 40 encouraged to get their blood pressure checked
mainContent02 May 2025Blood Sugar Balance Cookery Class
There will be a blood Sugar balance cookery course running at the Joseph Lappin Centre on 9th May 2025 at 9:30am to 1pm. Please find more details below thank you.
02 May 2025
iGPc PCN PHYSIOTHERAPIST SERVICE
DID YOU KNOW ABOUT OUR PHYSIOTHERAPIST SERVICE?
Physiotherapy can help manage pain, improve mobility, strengthen muscles, recover from surgeries and injuries as well as prevent future injuries or surgeries being needed
At Innovative general practice collaborative primary care network iGPc PCN, we offer a typical first contact physiotherapist (FCPS) appointment which involves assessment, diagnosis and first-line treatment. FCPs can also refer patients for a course of physiotherapy treatment, order investigations or make referrals into secondary care services using the same pathways as GPs. Some FPCs are also able to independently prescribe and provide injection therapy.
As a person-centred service, most appointments include self-management advice, social prescribing, discussions about physical activity and fitness for work.
Contact us to find out more information, thank you.
02 May 2025LARC Service
What is LARC?
LARC stands for Long-Acting Reversible Contraception. It is a service we provide across our surgeries in the network. We currently offer appointments for Coil, Implant and Pessary fittings and removals.
Where can I get an appointment?
Appointments are held at:
If your surgery is not on the list and you are part of the iGPc network, you can still have an appointment at one of the above surgeries!
Smears can also be done at Coil sessions, so if you are due your screening, you can have both done at the same time!
If you are interested in this service or require more information, please contact us today for an appointment.
02 May 2025Contacting the Surgery
To contact the surgery or speak to a doctor, please use our online service Blinx PACO GP or call us. Please note our prescription email is only for prescription requests and queries, Thank you
02 May 2025NHS APP
Try the NHS App
If you’re a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet.
It doesn’t replace existing services.
You can still contact us in the usual ways. But, once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information.
Advice and information:
Appointments:
Prescriptions:
Manage your health:
Send and receive messages:
Help someone else:
If you already use myGP App or Patient Access you can continue to use it, but the NHS App will give you easy and secure access on your smartphone.
If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp or contact us for our digital champion to help you.
02 May 2025New Online Request Application From 4th March 2025-Blinx PacoGP
We are pleased to announce upcoming enhancements to our online consultation system that are designed to make managing your healthcare needs simpler and more integrated. In our ongoing effort to improve your experience, we will be transitioning to a new system called Blinx PACO GP.
Blinx PacoGP has been our new online consultation system Since the 4th March 2025,
What are the major changes for you as patients?
Login Process: With Blinx’s PacoGP, you will no longer need to create an account or remember a password. Instead, you can log in using your NHS number and Date of Birth.
Health Forms: PacoGP makes it easy to submit requests, whether they are administrative, medical, or other, by completing health forms. These forms feature clear and concise questions created to improve our online services' efficiency.
Messages From The Practice: We will also be using PacoGP as our communications service. This means you should expect to see email communications from “no-reply@blinxhealth.com”. Please be aware that this is not a scam and it is the practice trying to contact you. SMS communications will still appear as: [GPSurgery]
Digital Front Door: Our online requests will now come through Blinx’s Digital Front Door (DFD).
Steps you need to take as a patient
Update Your Communication Preferences – Soon, we will send you a message requesting that your update us with your contact details, consent status, and preferred method of communication. Please await this message and respond using the link to the form attached.
Find Your NHS Number – You will need your NHS number for the new system. You can locate it in your NHS account or through the dedicated service available via the link below - https://www.nhs.uk/nhs-services/online-services/find-nhs-number/
Why Binx's PacoGP
Based on the valuable feedback we’ve received from patients, we have chosen Blinx to improve security and ease of use. With Blinx, you no longer need to remember a username or password. Instead, you can log in using your NHS number and date of birth. Verification will be done through a code sent to your contact details, making access to our services more straightforward.
Using Blinx’s PacoGP also enables us to reduce the number of different systems we use within the practice. This means we can improve your experience with our practice by improving our internal efficiency.
Your health and convenience are our top priorities, and we are confident that these changes will greatly enhance your experience with Old Swan Health Centre Group Practice. Thank you.
07 April 2025